Several years ago the Coughlin’s  went to Europe for their anniversary. While waiting for their flight – it was suddenly cancelled. I was able to get them on another flight, that night, to get them to their destination and on time. They were put in business class to boot!

We saved for five years for a 10th Anniversary trip, a vacation to Germany and Austria. Upon attempting to board our plane in Minneapolis, we learned that our connecting flight to Detroit had been canceled due to an aircraft malfunction. Since this was the last connecting flight to Germany that day, we would not have made our connection to Germany and our vacation would have been shortened between 24 and 48 hours.

We call Terri Knox who calmly booked us on a flight to Amsterdam (and a connecting flight to Frankfurt) that was leaving in less than 45 minutes.

When we boarded we learned they had put us in 1st Class at no additional charge!

We felt like royalty. We got to Frankfurt only one hour later than we normally would have landed.

This is not the first vacation we booked with Terri and it certainly won’t be our last.

We are so grateful for Terri and her ability help travelers who have had a wrench thrown in their plans.

It was a trip of a lifetime and Terri saved it!


Kim Coughlin

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